I have been putting it off for a few months, but I finally called our benefit line to get approval for more sessions for the girls. Below you will read how my conversation went and why I wait until I am in a cranky mood before calling:
Me: I would like to know what I need to do in order for more sessions can get approved for Kaylee and Brianna.
Renee: You have a great plan, in fact, let me tell you what benefits you currently aren’t taking advantage of.
Me: Not necessary, I am just calling for Kaylee and Brianna.
Renee: You currently have 7 free sessions left for yourself and your husband has all 10 left.
Me: Again, I am just calling for Kaylee and Brianna.
Renee: Let me get this straight. You don’t want any help for you or your husband, just your girls.
Me: That is exactly what I am saying.
Renee: From the sounds of it, you could benefit from some sessions.
At this point, I know it can only go two ways. I could either mess with them or get cranky. Can you tell I have been down this path many times…
Me: Why do you say, I can benefit from some sessions?
Renee: Well, it sounds like you are in denial with your current situation because you won’t talk to anyone.
Me: Denial? Are you kidding me? Where did you go to medical school? I am first to admit that there is something wrong with Dani. In fact, I just have to look in her eyes and I know she is not my same little girl. So, no, I am not in denial nor do I want to waste my time to talk to anyone.
Renee: It is not a waste of time to get everything out in the open so you can start healing. You have used three sessions.
Me: Yes, three sessions that was a waste of my time. Session 1, she hopped my up on many medications that incidentally didn’t work. Session 2, this was a bible thumping spirit that went on and on about “God’s Plan.” Session 3, was a born again nutritionist that attacked my eating habits. So, yes, a waste of my time and let’s focus and just accomplish the reason for me calling today.
Renee: But you bring your girls somewhere.
Ok, by now, my anger has flared…
Me: Are you going to help me or not, or do I need to talk to your supervisor.
Renee: It sounds that you have anger issues.
Me: Of course I have anger issues. You want to talk, let’s talk. I am angry at the fact that the doctor that did this to my daughter is not held responsible for her actions. I am angry to find out she has existing malpractice suits against her. I am angry that she is also the sole reason Dani needed a blood transfusion just 5 months after she gave her brain damage. I am angry that the little guy can’t take on the big corporation and win any restitution. I am angry that every time I turn around I have to fight for approvals for insurance, medication, etc. I want to speak to your supervisor. I am done.
Renee: What do you mean done? Are you going to hurt yourself?
ARE YOU KIDDING ME? Needless to say, she never passed me to her supervisor and I hung up on her. I have no idea if the girls are going to get approved for more sessions or not only time will tell. This is just a little taste of some of the crap that we go through. If it wasn’t hard enough just to take care of Dani, stuff like this gets added ALL the time…
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