Since it is the end of the month, it was time to call the Insurance for their answer on if they were going to cover the medical costs in Philadelphia. Well, after the long pause from the customer service rep, I knew something was up. She proceeded to tell me that on Aug 10th, the request was closed but no answer was made. Ok, how do you close a request without making a decision? Luckily, I actually got a rep that was willing to find out the answer as well. After long holds, she then proceeded to tell me that Aug 8th a letter was sent to the Institutes requesting more information on Dani and since they didn’t hear anything back, her case was closed on Aug 10th! TWO DAYS they gave the Institutes to get information. I am not even sure if that was enough time to mail the letter. So, I call up the Institutes and they said they never got a letter/request from the Insurance. Here we go again, the run around to get something completed for Dani. The rep from the Insurance Company also said if a request like this is made BEFORE Dani is seen by the physicians, the request is automatically denied. Hmm, when I talked with the insurance in June, July and the beginning of August, no one ever said this. So, now I have to work on getting the information they are requesting from the Institutes to make sure we can re open her case…
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